Faq Sections

CPF (Cadastro de Pessoas Físicas / Natural Persons Register) is mandatory in Brazil (2019.12.18)

CPF (Cadastro de Pessoas Físicas / Natural Persons Register) is mandatory for all the shipments sent to Brazil.

- Customer should specify CPF number in "Company" or "Delivery Address" column (for Brazil only).

- Kpopmart is not responsible for package return or missed delivery due to lack of CPF number.

- Do not input CPF number or part of address or direction (apartment number, P.O Box number, phone number, etc) in additional information column. Additional information is for just for additional request to sender, not for delivery information.

Custom value for EU countries (2021. 04. 20 ~  )

Undervalue is no longer available for EU countries.

Low value has been designated for the orders on custom declaration to avoid custom issues and support our customers but it is no longer available for EU countries in accordance with the revision of EU customs regulations (https://kpopmart.com/content/2-shipping).

EU customs asked senders/exporters to designate actual product price as custom value and they will request original invoice and proof of payment details as evidence.

* For Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

* Shipping cost is not included in custom value unless customer ask it to be included separately.

* Kindly note that tax is not included in order amount and it should be paid by recipient if custom/import tax is charged at destination country.

Please send email to customer@kpopmart.com if further inquiry We will try more efforts to provide better price and service in further.

SITE RENEWAL (2023. 08. 15 ~ 16)


As part of our commitment to provide better service, we are pleased to announce that we are upgrading our computer processing system and renewal of homepage.

The new system will help the customers to enjoy shopping on a stable system environment, while enabling us to offer the most up-to-date products and services.

Kpopmart.com site may not be loaded or temporarily not connected according to countries and cyber-use environment.

For any error or issues after upgrade, please send email to customer@kpopmart.com and include description of errors you may encounter.

1. Site Renewal / System Maintenance

   DATE : 2023. 08. 15 (PM 21:00) ~ 08. 16 (AM 09:00) (KST) (can be extended according to the situation)

   • kpopmart.com : New & current shop page. The new items will be updated.
   • old.kpopmart.com : Old shop page. Customers can check previous order history and purchased products. No update after Aug 15th.
   • Customers can log in at both new and old sites with currect ID and Password.
   • The old site will be closed by the end of 2023 (can be extended according to the release of preorder items and shipping).

2. All the loyalty points owned/currently created are only available to use by Aug 15th 2023, PM 21:00. No longer available if not used by then.

   DUE : AUG. 15th. 2023 (PM 21:00) (KST)
   HOW : 
Customers can convert loyalty points to voucher credit and purchase products with voucher credit at kpopmart.com by the due date and time.

   • Loyalty Points : All the current loyalty points owned/newly created should be spent by 15th. Not transferred/reissued after the site renewal.
   • Voucher Code : All the voucher records and used/unused codes are available to check/use regardless of site renewal.

Q1. What are the advantages of preorder?

Official poster in hard tube case is provided if purchased a preorder album with unfolded poster option (poster itself is free but shipping fee is charged at each poster separately during order process). If customer purchased a preorder item with other product which is released already in the same order, order will be shipped out together after the preorder item will be released.

Q2. What is the basic currency?

USD is the basic currency at kpopmart.com and customer can choose other currencies at the top of the right side of browser. Customer should be careful of currency exchange rate if tried to send other currencies rather than USD.

Q3. Buying albums from Kpopmart really counts on official chart?

All the K-pop album sales are transferred to Hanteo at everyday and it is reflected on weekly music chart such as SBS Ingigayo, KBS Music Bank, M Countdown and so on. Here is the official statement issued by Hanteo chart and customer can double check with Hanteo Company. Support your idol by purchasing albums at official online shop which counts on Hanteo Chart.

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Q1. How do I know this item is available or not?

If “Add to cart” button is shown at the product page, it means product is "available to purchase". Purchase quantity can be limited or specific shipping method should be chosen for some products so please check all the notification and remarks at product page.

Q2. How can I know for shipping and delivery?

Kpopmart provides various shipping options and customer can check available shipping method for one's country during order process. Please check shipping policy for tracking and estimated delivery.

Q3. How much shipping cost for my country?

Shipping fee is fluctuated by various factors as product weight (quantity), ship to country, poster option, shipping method, etc. Please check accurate shipping cost of each shipping method at Phase 3. Shipping Method and total order amount at Phase 4. Payment during order process before completing payment.

If customer try to place an order without logging in at kpopmart.com, system cannot designate destination thus wrong shipping fee would be charged. Shipping cost is increased in proportion to product weight and size.

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Q1. What is tracking number of my order?

Tracking number is issued if purchased with K-Packet, EMS, EMS Premium, DHL and UPS shipping option after the package is dispatched. Shipment notification is emailed including tracking number as photos once package is dispatched then customer can check tracking number on the photo and trace shipment at each tracking sites.

- K-Packet, EMS, EMS Premium Tracking

  Korea Post : https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

- DHL : www.dhl.com

- UPS : www.ups.com

- Small packet air mail is not traceable originally, means tracking number itself is not issued.

Q2. Do I have to pay custom tax?

It depends on the customs at destination country.

Customs investigate shipments at random and sender (Kpopmart) cannot intervene in custom issue in other countries. We put low prices on custom declaration sheet attached on the package to avoid custom issues. If custom tax is charged at destination country despite such an effort, it should be paid by recipient.

Q3. I ordered multiple items but received part of them.

Small packet and K-Packet have 2 kg limitation per parcel thus products can be sent in 2 or more parcels. Kpopmart send photos of package with shipment notification through email once dispatched thus customer can see how many parcels were sent for one's order from shipment notification mail. Delivery can be different from each parcel according to local postal service circumstance even though packages were shipped out on the the same date.

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